Has Anyone Received Compensation From Ryan Air Or Easy Jet Due To Costs Incurred Through Volcanic Ash Delays ?
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I am trying to get compensation for hotel costs incurred whilst being delayed in Mallorca when flights were cancelled by Ryan Air. Has anyone yet succesfully got compensation for costs incurred through either Ryan Air or Easy Jet ?
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I find it difficult to understand why you have included Easyjet in your question, which quite clearly is aimed at Ryanair.
For those affected by the original cancellations, prior to the 21st April, Easyjet paid out to over 100,000 passengers for hotel stays. This was in addition to getting 200,000 stranded people back to their departure point.
As far as Ryanair is concerned the attached link describes Ryanair’s obligations to you, under EU regulation 261. Refunds are being processed within 30 days and banks will then take a further 5-7 days to return the monies to the account used to book the original flights.
http://www.ryanair.com/en/notices/gops/100414-EU261_ENTITLEMENTS-GB
Best of luck with your claim.
abandoned by easy jet 06.01.2010 in Egypt easy jet have made no attempt to settle my claim my. solicitor has now taking action by taking them to small claims court to recover my looses so i must be one the unlucky travelers that are still fighting to get a refund good luck to travelers waiting for refund for ash cloud
I should have flown back with Easyjet from Cyprus on April 18th but my flight was cancelled. The next available flight I could take with my family was ten days later. Upon my return, I gathered all my paperwork and submitted a claim for extra accommodation, food and transport costs under EU regulation 261/2004.
After a month, I got a reply saying that as my flight had actually operated (two days before the skies were opened!), I was not entitled to compensation. I replied, sending them a copy of their advice of the flight’s cancellation and reiterating my claim.
Then today I got another email from them saying that as I had rebooked for free, I was still not entitled to any compensation. Again, I reiterated my claim, quoting Easyjet’s own policy (which says they’ll provide accommodation and food) plus the EU regulation.
My claim is not unreasonable. In fact, I left off most of the food bill as we self-catered and would have had to buy groceries anywhere in the world.
So, in my case, the answer is no, not yet. I think this could be a long, drawn-out affair.
Not sure why you’ve included Easyjet if it’s Ryanair you’re waiting on but as you mentioned them – Easyjet came back and refunded both our flights and costs for all hotels and food that we had receipts for (they’ll pay up to £25 per person/day for food if you have receipts).
All in all very satisfied with response from Easyjet – customer advisors on the phone really helpful, and paid out 200% more in hotel/food costs than I paid them originally in fares.
just a few comments regarding your request. so far i have come up against a brick wall with easyjet. we were left abandoned at innsbruck airport on 16/4/2010. the airport was empty no ground staff,no easyjet or delegated desk staff …. no-one. we had to make the best of a bad job and find our own way home overland by train. there was no information regarding rights ie ec regulation requirements leaflets, options for refund or re routing, right of care food ,accommodation e mails or phone calls just nothing!!!!!!!!!!!!! some forums comment that by abandoning its passengers there has been a breach of contract( possible) anyway our only option was to download ec regulation 261/2004. county court summons now issued, e/j squirming a bit but worth a punt only £70 c/c fees you wont even have to pay the defendants costs. get onto c/court web site for info. e/j even employed big name london international lawyers, they dont frighten us. e/j should pay up or get bad publicity. do searches on the net lots of info available
I faxed my claim off to Ryan air on May 6th and have heard nothing since. They did refund the costs of our return flights at the end of May, which incidently on the refund email stated that under the EU regulations we had no further claim from Ryanair. We are claiming the additional costs for hotels, we are not claiming food or any other “ludicrous” claims as cited by Mr O’Leary recently. This amounts to about £600 for 2 people for an extra 7 days stay. If we had stayed put we would have been stranded for 14 days, as this was the next available flight out from our resort and therefore would have cost more. So in terms of the 30 days we are now 10 days overdue with still no contact from Ryanair. We are now looking into using the small claims court in Dublin to get this paid. I am also writing to the Guardian as they seem to be collecting letters from Ryanair travellers. Incidently we will NEVER fly Ryanair again.
My flight on 17th April was canceled by Easyjet. I was delayed until 26th April which was the next available flight with 4 seats to accommodate our family group. Easyjet have refused to pay any compensation for the additional costs incurred. Myself and my partner also lost earnings for this time so it was quite a costly trip!
On returning from Girona to the UK following 4 enforced extra nights in Barcelona with 2 Ryanair flight cancellations and, eventually, making our own way back we sought compensation from Ryanair by fax and recorded delivery letter. After some weeks we received a rather curt email response informing us that since we had cancelled our last rescheduled flight (which was for a week later) and requested a refund we were not entitled to any compensation. The Ryanair rep at Girona suggested to us this was the best course of action. We are a family of 5 so costs incurred are quite significant for us. We have written again to Ryanair but are not hopeful. What other options are open to us? Has anyone else experienced similar?
I have been waiting since 10th may to hear from ryanair for my claim to be settled with ryanair, no phone call no email no fax, they dont answer your call the fax number doesnt work and they dont reply to any email its pathetic. Me and my family was stranded for 11 days extra in april and think this is terrible managment. I have spoken to somebody on the booking line and i asked for a number to head office,they said head office doesnt have a phone hahaha can you believe that…………………
Easyjet are flatly refusing to pay compensation.My 6 am flight was cancelled so I returned home by train from Gatwick.
I have sent the credit card receipt but they REQUIRE a ticket.
They have accepted, in writing, that I made the journey and paid the taxi fare from the station to my home in Hove.
I have pointed out many times that rail tickets have to be surrendered at destinations, and they are using the “ticket condition” to avoid paying me £8.70
They must be in a parlous state financially.
Good to hear that easyJet have paid out. No sign of anything for us yet. How long are we likely to have to wait?
Flight cancelled 15/04/2010. Next flight booked for 21/04/2010, then re-booked again for 27/o4/2010.I submitted my claim by registered post on May 1st which was received by Ryan air on May 4th.On May 25th they acknowleged receipt of paperwork by email, since then I’ve had several further emails asking for the receipts which they’ve already received. It’s now July 27th and I’m still no nearer to getting any compensation. I’m at my wits end.
Ryanair have refused all claims we have made including hotel and food expenses. We have issued a Court Summons against them and they have now appointed Solicitors in London to defend. I have had a response from them stating that since we ended up re-routing ourselves (despite this only being required since they failed to offer duty of care as they are required legally to provide) that we are not entitled to anything whilst also questioning jurisdiction of the Scottish Court – standard Ryanair legal defence. Our court date is set for September.
I finaly got an email on the 2nd July saying my claim had been aproved and a cheque would be in the post in the next 10 days, hooray !!!!!!!! oops its now the 29th July and no cheque and no answers to emails. What a joke !!
We were due to fly home from Milan to Edinburgh on 19th April 2010 with our two sons and the flight was cancelled. Earliest flight we could get booked on via the website was 26th April 2010. Under our own initiative we turned up at the airport on the 21st April and got on a flight to Gatwick ad therefore limited costs incurred. We have been trying to recover our hotel costs since then and all we have had is obstruction and obstacles. We have not had one phone call from Easyjet from the moment we departed on our holiday despite being stranded with two young children. To say Easyjet got people back is complete nonsense and must be another tactic from an Easyjet spokesperson in disguise. They put their scheduled flights back on from the Wednesday and people were able to get back using their own initiative taking up the seats of those who got back under their own steam and via other transport. Easyjet are quite clearly deliberately ignoring the law and a public commitment from their Chief Executive to refund costs. It is because of their tactics I am determined to see this to a conclusion. Had they adopted a more proactive customer orientated approach it may have been different. My advice is fight on and vote with your feet until they have fulfilled their obligations in law. There are competitors out there – use them and hurt the where it hurts until they comply with the law.
Flew to Norway in april I am disabled and had to make my own way back by rail and sea after Ryanair ditched passengers I wrote to them recorded delivery in april and chased with Fax in May and yet still nothing am now considering legal action against Ryanair Have had no reply not even a email.
We were due to fly back from the Algarve on the 16th April. Flight was cancelled and next available not until 6 days later. After a 5 hour plus wait at Faro airport we were asked if we had accommodation already arranged as they were struggling to find hotels for everyone. The British Villa owner agreed we could stay until our rescheduled flight home (in the event he didn’t even charge us for the extra 6 days) and so we agreed to go back there. But not before explaining that the villa was 89km away and that we had just given the car hire car back. The easyJet rep told us to rehire the car and claim the expenses for this and food and accommodation on our return to the UK. If, at any time, we had been offered another option – a hotel or a taxi back to Praia de Luz – which would have cost just about as much as car hire for 2 journeys for 6, we would have taken it. To date all easyJet have given back are the food expenses of 209 euros. There were 6 of us in our party (my husband, myself and our 4 children). First we were told that car hire was not covered. When we argued this we were finally told that we had been misinformed at Faro by easyjet staff. Then we were told only ‘reasonable’ costs could be claimed for transport to and from the airport – we should’ve only hired the car for the journeys to and from the airport, somehow, apparently. We were offered a 125 euro goodwill gesture which I turned down. After obtaining evidence that others have had full car hire costs reimbursed and then writing to the CEO the offer was increased to 165 Euro. But the car hire was 330 Euros. So I’ve refused. Our full claim for 6 people for 6 days on the Algarve was under 540 euros, which I do not consider unreasonable. I have now been told that because I can’t ‘prove’ I was staying in a villa so far from Faro (no receipt for accommodation costs as we weren’t charged and aren’t claiming for any) that they can’t ascertain that I actually needed to hire a car! This has been going on since the end of April, with constant emails from me to them but I am not prepared to let it go. The last email said they were not prepared to discuss the matter with me any further, and despite my attempts at getting them to see reason they haven’t replied to any of my emails for a week now. I also lost wages and our mobile phone bill was astronomical – we’ve had to borrow the money from our kids bank accounts to pay the credit card bill for the carhire. It infuriates me that I’m having all this trouble for such a small claim. It is no longer about the money, it is the principle. The customer service is non existent – my emails from them scattered with spelling and grammatical mistakes, my questions not answered, my arguments ignored. We really all need to get together as a united front to fight these claims.
We were trapped in the Costa Brava for an extra twelve days until we were able to return to the U.K. on a Ryan air flight from Girona, luckily we were fully inclusive and fairly cheap, we have put in a claim to Ryanair with the receipts, just over £500, but have heard nothing since
We were stuck in Italy for an extra week in April. Ryanair then cancelled the rescheduled flight, even though all other airlines were running again. I sent 3 seperate faxes to their claim line, none of which went (i used 2 different fax machines incase it was my end) then sent a registered letter. still not heard anything. we’re only claiming for food, but there must be people out there owed thousands! its disgusting. then michael o’leary goes on bbc news last nights claiming he’s got 50 million he is going to give out in dividends to shareholders, as ‘he has nothing else to do with it’. revolting man.
AAAAAAAAAAHHHHHHHHH!!!!!!!!!!!!!! Ryanair, or should i say lyinair. They just simply refuse to pay up. They’ve thought of every excuse in the book. I have had emails from them saying theyve recieved all my forms and reciepts, but they still wont pay. they say they need vat reciepts, which u cant get when booking hotels overseas. They’re a total waste of space. its definatly the first and last time i go with ryanair. id rather walk. dunno what to try next with them
hey just recieved my cheque for the amount of £374.87 from ryanair. had to fax them 4 times to get it, and nearly 2 months after they said they were going to pay me its finaly here. dont know what to do .shall i frame it or spend it !!!!
Received a letter from Ryanair on 6 July saying our cheque would be in the post within 14 working days it is now nearly 14 weeks and we are still waiting ……
DO RYANAIR ONLY WORK ONE DAY A WEEK????????????????????????????
Heard from Ryanair on August 20th that they would not be paying us any expenses for our delay inSpain from April 15th-April 27th as our receipts were not vat registered. As we were the first group to be delayed (WE WERE ACTUALLY ON BOARD THE PLANE READY TO LEAVE WHEN FLIGHT WAS CANCELLED)Ryanair were at that time not going to pay any compensation so getting a vat receipt did not seem necessary.I’ve emailed them but of course got no response. I’ve now been in contact with my MEP who’s looking into it for me, I’m not holding out much hope so the next step will be the Irish small claims court.How many people have actually received any cash?
Over 5 months since we were delayed for over a week and I still have not received a refund of the (expensive) alternative flights, hotel and food costs from Easyjet. I’d hate to calculate the amount of time and money I have wasted, writing, telephoning and talking to their customer ‘experience’ team. All in all, a shambles. They have argued over minute details and have rejected some receipts because they do not detail the specific food item purchased. Some agents have the grace to sound embarrassed, others clearly could not care less. I have been at pains to be calm and polite as it can’t be a fun day job but am beginning to lose my rag!
We finally got an e mail from Ryanair saying that one of the reciepts was not a vat registered one, and that they would only pay us if it was vat registered.they also said that extra flights were added on the 23rd of April so they will only pay expenses till then [we were stuck till the 28th April.] When we tried to book our flights back we took the first available flight that they offered us. surely it was then their responsibility to tell us of any changes to their flight details[they did have our e mail address but we recieved no such communication] We stayed as cheaply as we could and did not add any extras at all. We are still in communication with ryanair and will let you know how things go.
We flew to Tenerife with Easyjet in April.We should have flown back on the 18th April but we were given an alternative flight date 2 weeks later! We werefortunate that the owner of the apartment we were staying in allowed us to stay for the next two weeks as he had no bookings. We paid the £700 for the apartment and he said we could have a refund if we managed to get an earlier flight.After several trips to the airport we managed to get a seat for my daughter(18) and three more a few days later. We are still waiting for our refund of accomodation and food but Easyjet are quibling over receipts they say are illegible(faint)Well they would be after a few months of sitting on someones desk. We will not be put off flying with them again but in future I would be reluctant to just take their word when it comes to money and will be asking for confirmation of exactly what is a reasonable expense. We ate mostly in our apartment and we did not submit a claim for car hire to and from airport to see if we could get on an earlier flight.Neither did we charge them the cost of fuel for my friend who drove the 2 hour journey to pick up my daughter who was put on an earlier flight than us. Come on Easyjet look after people who play fair and go after the scam artists who thought they were on the Easyjet free ride!
During the volcanic ash flight disruption I was in Gran Canaria with my friend Fiona. When the ash hit, we were left with no possible way to get home – stranded on an island.
Ryan air refused to follow EU regulations and provide us with accommodation and food until the disruption was over, my insurance did not cover us for an “act of god” and so we were stuck.
I am a university student, and I could not afford the price of the hotel waiting for the next available flight (4th May) I was supposed to depart on the 21st of April!
Instead of this, I decided that because Ryan Air would not help – we would make our own way home, at my own expense. My Boyfriend drove my car from home to collect us, whilst we made our way to mainland Spain (we flew to Madrid) and across to meet him.
We met him in Barcelona after getting a coach there, and drove the way back.
It was suggested that we could swap our flight from one to Stanstead, to one to Madrid instead – however this was an impossible task. The phone lines were so busy we could not get through and it was impossible to do this on the internet. I had to buy 2 tickets to Madrid, and then fork out money for petrol, food and toll roads in order to get the ferry home.
I am now out of pocket by 842.85 euros and £95.85.
I have sent repeated correspondence to Ryan air with little more than automated replies – and now no replies at all.
I sent my 1st letter on the 4th of May, and still have not received even confirmation that they received my last letter!
I just issued them with a small claims court through this website – I don’t know if it will work, but for 15 euros you can issue them with a court hearing. Who knows. Anything happens I will let anybody know.
still nothing from ryanair not even acknowledgement despite sending original claim in may by recorded delivery and then again in june by fax.
Steph did you use uk courts or irish court if so where did you file have you a link
I am also thinking of going through the courts in ireland.
it is only 15euro.
But as yet i dont know of anyone actualy doing it and getting any money back.
Can anyone,anywhere explain how this has gone on so long?
And how a large company like Ryan Air can flaunt the law and just ignor all these claims?
What happend to watch dog?What happened to the law and how can Ryan Air bragg about their recent profits while leaving thousands of customers without payment.
How can Ryan Air customer services not reply to any contacts made by thousands of customers who put their trust in them.
Any answers to any of these questions would be brilliant.
please some one do something to bring them to account.
Iam preparing to go throught he irish courts for 15 euro.
Can anyone tell me if they have already tried it?
Can anyone tell me how Ryan Air has got away with this for so long?
How a company of that size can flaunt the law and operate without any consumer services or care?.
Has anyone heard from WATCH DOG?.
Infact can anyone offer me any advice or help apart from give up and let them get away with it.
We received a cheque from Ryanair for £166, with the excuse that they were operating flights before the one they allocated to us. We had no way of knowing this. We sent the cheque back saying it was a derisory offer, and have heard nothing since,…….it cost us over £500 to stay in Spain
JOHN DAY . CAN YOU TELL ME:-
HOW LONG AGO DID YOU GET THE CHEQUE FOR 166 POUNDS.?
HOW HAVE YOU BEEN COMUNICATING WITH RYAN AIR,IF BY PHONE WHAT NO HAVE YOU BEEN USING?
I have just received a cheque for £499 from Ryanair, my claim was for over £1000.
After waiting for so long with all the e mails and letters and phone calls, I have accepted it. My advice is to keep contacting them, they are paying all claims, but only a few a week (I was informed on the phone one day !)
Caroline
We received the cheque a month ago and sent it back 12 days ago, all our correspondence has been by letter and sent by recorded delivery.
Thanks for that,I will give it one more go,by recorded delivery,although mmy initial claim was sent recorded.GOOD LUCK
WELL TODAY,TO MY AMAZEMENT I DID RECEIVE A CHEQUE FROM RYAN AIR FOR MY CLAIM.
I HAD BEEN IN CONTACT WITH “THE AIR PASSENGERS ORGANISATION”
THEIR COMPLAINTS DEPT HAD JUST AGRRED TO PUT MY CASE TO RYAN AIR. SO I SENT ALL THE E-MAILS FROM THEM AND COPIES OF THE RYAN AIR’S E-MAILS AND COPIES OF MY CLAIM RECORDED DELIVERY TO HEAD OFFICE,WITH LETTER SAYING THAT,WHEN THE AIR PASSENGERS ORGANISATION GET BACK TO ME WITH RYAN AIRS REPLY,IF NO PAYMENT GARENTEE WAS GIVEN THEN I WOULD PRESENT ALL THE PAPER WORK TO THE SMALL CLAIMS COURT IN SWORDS DUBLIN.
HEY BINGO.
BUT I WILL DEFINATELY NEVER EVER FLY RYAN AIR AND WILL DO EVERYTHING TO STOP FAMILEY AND FRIENDS FROM DOING SO.
GOOD LUCK TO THE REST OF YOU.
P.S. LETS HOPE IT CLEARS.
MADE A CLAIM ON LINE AT SWORDS SMALL CLAIMS COURT AT A COST OF 15EURO, ON MONDAY 22 NOV, RECIEVED CONFIRMATION OF FULL PAYMENT OF CLAIM. INCLUDING CAR HIRE COSTS ON FRIDAY 26 NOV.WOULD ADVISE ANY ONE OWED MONEY BY RYAN AIR TO DO THE SAME.THE PROCEDURE IS VERY EASY AND SEEMS TO BE THE ONLY WAY TO CONTACT RYAN AIR CUSTOMER SERVICES.I HAVE ACCEPTED THE COURT FEE OF 15EURO AND PUT IT DOWN TO EXPERIENCE.BUT IF YOU FEEL THAT IT IS WORTH FIGHTING FOR ASK COURT TO SUBMIT IT TO RYAN AIR.
GOOD LUCK
MADE A CLAIM ON LINE AT SWORDS SMALL CLIAMS COURT AT A COST OF 15EURO,ON MONDAY 22 NOV,HAVE BEEN SUCESSFULL IN WINNING CLAIM IN FULL, INCLUDING CAR HIRE COSTS.ACCEPTED OFFER FROM RYAN AIR ON FRIDAY 26 NOV.THE PROCEDURE IS VERY EASY AND SEEMS TO FAST TRACK THE PROCESS OF MAKING A CLAIM.I WOULD ADVISE ANYONE WITH A CLAIM TO USE THIS SERVICE….I DID NOT TRY TO CLAIM THE 15 EURO COURT FEE BUT MAY BE POSSIBLE,GOOD LUCK TO ALL FELLOW DISTGRUNTALED RYAN AIR CUSTOMERS
Surprise! Today we received another cheque from Ryanair,adding up to the full amount that we had to pay in Spain, I know it took a long time to get the full amount, and quite a bit of hassle, but we got there in the end………….thank you Ryanair