Help With Complaint Letter?
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Complaint letter help
A template would be very much appreciated.
Because of the volcanic ash problem my flights were cancelled on 2 separate occasions. To rebook my flights I had to phone KLM customers service and was left on hold for hours due to the high call volumes because of this I Have run up call charges of approximately £40. My complaint is I feel it is unfair that I have been charged for the phone calls to rebook the flights as the reason was no fault of my own,yet I had no choice to phone KLM’s 10 pence per minute customer service phone line. Really it should be KLM phoning me to rebook and not the other way round. Ideally I am looking for a refund of the money spent on the phone calls to rebook my flights.
many thanks for any help in advance,sensible answers only please,
i won’t be phoning them up again,to be charged another fortune
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Tagged with: 10 pence • call charges • complaint letter • customer service phone • customers service • flights • fortune • help with complaint letter • KLM • many thanks • money spent on • occasions • sensible answers • volcanic ash
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I can understand your frustration and why you want to be reimbursed for the extra phone charges, you can just repeat what you wrote here and the airline should respond to you no matter what. There is no template in that people complain about so many different things.
At the same time I think you should also understand all airlines have lost a lot of money due to the volcanic ash incident, it is a natural disaster that can’t be avoided. Losing millions is not fair to the airlines also because they did nothing wrong. It is only common sense that the phone lines were jammed while tens of thousands of passengers were stranded at the same time. Maybe you should have done your rebooking at the counter instead of a phone call that charges by the minute.
Phone them up tell them ya want a REFUND. {:-)
what you wrote here is fine you dont need another explanation
Here are a selection of sample business letters (ie. letter templates) that cover a variety of issues – http://www.small-business-software.net/samples.htm
Goodluck